Life Time Fitness at 13600 Will Clayton Parkway, Humble

Reviews

• Ryan Lincecum

  Dec 28, 2017
  ★ ★ ★ ☆ ☆
  Me and my partner have been members at this gym for over a year now and I feel it is time to give a fair review highlighting my likes and dislikes of this facility.
  
  Pros:
  -The lifetime spa and cafe are awesome and the staff in these areas are extremely professional friendly and good at their jobs. I am a VIP member at the salon and get my hair done by Jenna regularly(she is amazing).
  -The facility itself is wonderful. They have a large areas, with lots of equipment, sauna/steam room/hot tubs and several pool areas. All equipment is maintained and new.
  
  Cons:
  -Several encounters with the female trainers and sales/service members at the gym have been LESS than professional. There seems to be a serious attitude problem with these certain employees, I would personally suggest an orientation on professionalism and proper gym etiquette (I would assume a trainer would already know this but clearly not at this facility).
  -The gym is usually quite crowded and during peak hours trainers will claim large sections of the gym with multiple major machines (that several people frequently use as part of their core workout) for one singular person for hours at a time.
  -Equipment wise, we sure could use some more sturdy foam rollers.
  -Locker rooms could use more frequent cleanings.
  
  - I have tried in the past to politely raise my concerns about an unprofessional or rude employee and have repeatedly been told that there is a 24 hour fitness down the street as their general response/ remedy to concerns raised. **I’m sure corporate does not approve of this customer retention tactic**
  
  I won’t list the names of trainers or employees on a public forum, as it is not professional regardless of how rude they may have been. If lifetime wishes to amend this review and identify the problem employees you may reply or contact me personally.

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